Privacy policy
TallPass is a park-planning tool for adults. A parent or guardian enters rider details. Children do not create accounts.
Who we are
TallPass operates this app. For privacy questions, data requests, or account deletion, contact support@tallpass.app.
Data we collect and how we use it
You provide rider names, heights, whether height includes shoes, whether a rider is an adult, ride preferences, height history, wishlists, ride plans, and party selections, plus language and height units. The app also creates an account identifier, receives your sign-in identifier and email address if you link Apple or Google, and stores whether Pro is active and when a time-limited pass ends. We do not receive your payment card number. Camera access is used only to scan a pairing code; images are not stored, and you can decline camera permission in device settings and enter the code manually. We do not collect advertising identifiers, sell personal data, show ads, or collect analytics in the app. We send data over encrypted connections and use it to provide height checks, device pairing, account sign-in, and purchases. For the account holder, our legal basis is performing the service you request; for rider details you enter, our legal basis is our legitimate interest in providing that family planning tool. A rider name and height are required only to check rides for that rider.
Data we do not collect
Payment card number, photos, precise location, birth date, account display name, advertising identifiers, contacts, and app analytics. The camera is only for scanning a pairing code. Images are not stored. The code can be typed instead.
This website
This public site counts page views with Cloudflare Web Analytics, including the short page that opens the store or support email. It sets no cookie, stores no advertising identifier, and does not receive rider or account data.
How we use data
Encrypted connections. Height checks, device pairing, sign-in, and purchases. No sale and no ads.
Legal basis
Performing the service the account holder requests. Legitimate interest for rider details they enter. A rider name and height are required only to check rides for that rider.
Service providers and transfers
We use cloud hosting, authentication, and purchase-verification service providers to run the service, and Apple or Google process sign-in and payments when you use them. Devices you choose to pair can read and edit your shared family data. Any provider or third party that processes user data on our behalf must provide the same or equal protection described in this policy. Cloud data is processed in the United States. When data is transferred outside your country, we use the standard contractual clauses in our service providers' terms. Email support@tallpass.app for a copy.
Data retention
Data on your phone stays until you log out, delete your account, or uninstall the app. Cloud family data stays until you delete your account, subject to the paired-phone and phone-backup limits in the delete section below.
Your rights
Depending on where you live, you can request access, correction, deletion, restriction, or a copy of your personal data, object to processing based on legitimate interests, withdraw optional permissions in your device settings, and lodge a complaint with your local data protection authority. You can edit rider details directly in the app or contact support@tallpass.app. We do not use automated decision-making with legal or similarly significant effects.
Delete your account
In the app, open Settings and choose Delete account. That finishes in the same session when the phone is online. Without the app, email support@tallpass.app from the Apple or Google address on the account. The clock is 15 days from that request. An account that was never linked has no email and can be deleted only in the app. Deletion removes the cloud family: profile, riders, height log, party, wishes, saved day, device links, entitlement row, Apple token rows, and the RevenueCat customer. A paired phone deletes that family's rider names, heights, history, wishes, pins, and party on its next successful sync. Catalog rows stay. Until that sync, the copy exists only on that phone. A phone backup already taken can still hold rider names and heights until the owner deletes the backup. Apple and Google keep the store payment record. No rider data stays on that record. Deleting the account does not refund a purchase. One process for every country the app is offered in.
Effective November 10, 2026